Contact & Support

Check FAQ

As a frequently asked question, this number of items are prepared, and most questions can be resolved without contacting us. 

If you can’t find what you want to know in the above items, you can search from the search window on the right.

I was thinking of contacting myself and was able to find a solution by reading the FAQ. There may already be something you want to know.

We recommend that you check before contacting us so that you do not waste your time by emailing or calling.

Contact us via Live Chat

First, go to the website.

Next, open Service Information from the menu and click Help and Support.

When you go to the inquiry page, click the live chat button that appears in the lower right corner.

When you click it, the live chat screen will be displayed, so enter your inquiry and wait.

Contact us by Email (Support Ticket)

If you have a problem and you don’t need to solve it right away, you can contact us by e-mail.

As for emails, when I asked a question, they responded within an hour.

First, go to the website.

To contact us by e-mail, open the service guide in the menu and click "Help and Support".

Next, when you scroll down, "Contact us by email" will appear, so select the content of your inquiry.

Inquiry type

• Function improvements
• Things that you cannot solve by yourself

There are two options, so choose one.

If you select About function improvement

You will then need to select what you are inquiring about.

• About accounts
• About deposits and withdrawals
• About dealings
• About technical issues
• About cashback
• About affiliate
• others

If you select this, enter the details of your inquiry.

If you choose to do something that you cannot solve on your own

Please select "Things that cannot be solved by yourself" for everything other than functions .

There is nothing special to choose from here. Please enter your contact details now.

At this time, please enter the details of what you want to hear in an easy-to-understand manner.

If you don’t ask solid questions, you’ll have to interact many times, and it’s going to be troublesome.

There is a place to attach files, so if you have reference materials or reference images, I think you can contact us more smoothly if you use them!

After entering the details, all you have to do is enter the customer information.

1. User ID (optional)
2. name
3. email address

Please enter here correctly.

Regarding the user ID, you can inquire without entering it, but it is said that it is easier to solve the problem quickly and smoothly if you enter the ID, so if you have an account, it is better to enter it.

After that, click "Make an inquiry" to complete the inquiry.

Contact us by Phone

First, go to the website.

To contact us by phone, first open the service guide on the menu and click [Help and Support].

Then scroll down, and click "Contact us by phone" below.

Then click "If you would like to contact us by phone".

You will then be given a phone number that you can call during business hours.

If you have a Highlow account, please prepare your user ID for smooth inquiries. Below is a summary of the phone inquiries.

phone number	0120-542-381 *You can call from here.
telephone fee	free
business hours	From 9:00 am to 5:00 pm on weekdays
average waiting time	15 minutes
Things necessary	User ID